TERMS AND CONDITIONS 

Updated12/26/2023

*Two bottles of specially selected Rappahannock Wines will be billed every 28 days (four weeks exactly) at a flat rate (varies by membership type) to a credit card of your choice. $61/every 4 weeks for the seasonal members (+$3 for reds and sparkling only and -$2 for white only) The week that this charge will occur is always listed on our event calendar. The wines will be delivered to your home / office (+$13.75 shipping/handling to Virginia, varies by state)– or you may opt to save on shipping and pick your shipments up at the winery (we’ll hold the wine for you until it’s convenient for you to visit and pick it up for up to 13 months; shipment-to-shipment retrieval is not necessary.) No refunds will be issued for the charged wine club shipments. There are no other fees associated with the Wine Club membership. Although no commitment is required, we encourage you to remain in the wine club for at least one year to experience everything that the wine club has to offer.

**Membership benefits are non-transferable and member must be present for all account activity.

*** Member benefits are extended to guests for first visit. After first visit, guests should establish their own memberships in order to continue to take advantage of wine club benefits.

****Want to make a change on wines that are going to be shipped to you? No problem, just send us an email and let us know what you'd rather receive instead. Please note that any modifications to your club shipment (for wines that will be sent via FedEx) must be received by 5pm on Wednesday of the "shipment week" (this week is always going to be noted on our Event calendar on our website, as well as mentioned at the bottom of your pre-shipment newsletter).

 Once in the wine club, you must maintain active status by receiving all the consecutive club shipments in order to maintain your place in the wine club. If for any reason you cancel the wine club, put your membership "on hold", or otherwise lapse in activity (cease accepting the consecutive shipments), your space will be offered to the next person in the waitlist. If this happens and you wish to renew or rejoin, you will be added to the waitlist and your membership will be resumed on a first-come, first-served basis of availability. Active military members who placed their memberships on hold due to deployment will receive priority on the waitlist. 

Swap Policy:
Shipment Selections may be swapped out for other wines of equal or lesser value; no refunds provided; for more expensive wine selections, we will charge the difference in bottle price when a more expensive substitute is chosen.

Club Room Policies: Wine club rooms have been reserved only for wine club members! There are 3 designated wine club areas: (1) First club room (2) Tower First Floor (3) Tower Second floor. Friday-Sunday the Tower Second Floor is reserved for adult groups of 4 and less. All large groups (4+) are accommodated in the other club rooms weekends*. A 'library atmosphere' is required in the Tower Second Floor and the First Club Room, and we ask that every member helps us to maintain a peaceful and quiet atmosphere. If a group exceeds the noise limits on a room, they will receive a friendly request by their server to adhere to the atmosphere requirements of the room. If a second reminder is necessary, a group will be offered accomodations in our more festive atmospheres. 

Children are welcomed in our winery! Please be aware that a child does count as a person in your group size. We want to make sure everyone is safe while at the winery and children must be attended and within 25 feet of a guardian. Running and horseplay is prohibited indoors for safety purposes.

**advanced notice for groups (8+) is required**

***Wine service for members Monday-thursday can be found at the front tasting room bar***

****Club members must be present for club room use and wine club benefits****

*****Physical and/or verbal violence will not be tolerated on Rappahannock Cellars property. If an altercation has occured, the offending parties will be asked to leave the premise immediately. Perpetrating an act of physical and/or verbal violence on Rappahannock Cellars premises can result in the termination of your membership*****

Case Purchases
The member's case discount (50% off retail price) is applicable on individual orders placed by the customer when the order reaches 12 plus bottles. It is not applicable to multiple orders that are stacked together.

Visa & Mastercard Automatic Updater Program:
As a trusted merchant, we belong to Visa and Mastercard's Automatic Updater Programs. These worldwide fraud prevention programs help to secure your data, and reduce the amount of times that your senstive cardholder information is exchanged. When your Visa or Mastercard is updated or replaced, it is no longer necessary to also update this information with Rappahannock Cellars: Visa and Mastercard will automatically send your new information directly to the bank, without the need for you to contact us directly to pass to the bank on your behalf. For more infromation about these programs, please visit (MC: https://www.mastercard.us/merchants/automatic-billing.html); (VISA: https://usa.visa.com/merchants/grow-your-business/processing-solutions/account-updater.jsp)

Cancellation: we require written notice 30 days in advance (email Teresa at club@rcellars.com) for wine club cancellations. We will bill for any shipment scheduled to occur within thirty (30) days after the date a cancellation request is received; no further billing will occur thereafter. No refunds can be issued for past shipments. Once discontinued, please pick up any wines not shipped within 60 days, or the wines will be returned to inventory and no refunds will be issued (unless other arrangements have been made). If we have not heard from you in 6 months and/or your credit card has been declined for 6 months (even if you have not requested a cancellation), then your membership may be automatically put on hold, and your wines returned to inventory - no refunds will be issued for wines returned to inventory for account delinquency.